Authentication
One-time password token
A One-time password token is a password generator that allows secure authentication with a one-time, unique password. You will need your token to complete your first sign-in to our English online banking and later on when completing important procedures, such as making new fund transfers, changing your registered information, etc.
You can have up to two active tokens.
If you have lost your token
If you have lost your token, please sign in to our English online banking and temporarily suspend your token by reporting it as lost via our "Reporting a Lost Token" page.
You can also contact our English help desk to report a lost token.
After you have suspended your token, you will need to order a new token.
If your one-time password is not accepted
If you are unable to use your one-time password as an authentication method, it may be related to your token's synchronization with Sony Bank systems.
If you use your token on a daily basis, there should not be a need to synchronize it. However, if you have not used it for some time, a time lag might occur that requires you to synchronize your token.
To synchronize your token, please go to our "Synchronizing Token Time" page after signing in to our English online banking.
If you are still unable to use your one-time password as an authentication method after you have synchronized your token, please contact our English help desk.
Token expiration
The token is battery powered and, thus, has a limited lifetime. If your token's battery drains below a certain level, you will need to have your token replaced.
- If "bAtt" is displayed on the token's screen
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If you press the red button on your token and "bAtt" is displayed on the token's screen before the one-time password is displayed, your battery will expire soon. When this message is displayed, please have your token replaced.
The number (01-09) indicates the percentage of the remaining battery level.
(E.g. "bAtt" 09 = 9% battery left)Even after the expiry date has passed, you can still use your token until the battery level indicator is displayed.
- How to check the expiry date of your token
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Sony Bank assigns an expiry date set based on the battery's expected lifespan. If this expiry date has passed, please apply for token replacement.
To check the expiry date of your token, please go to our "One-time Password Token Settings" page after signing in to our English online banking.
Replacing your token
How to order a new token
If your token has expired, or the battery level is low, please apply for a new token.
You can apply for a new token on our "Applying for a Token" page after signing in to our English online banking.
- Token replacement due to expiration is free of charge.
- An issuance fee of 1,100 yen (consumption tax included) will be charged if you order an additional token or a replacement for a lost token.
- The token will be delivered to your registered address in seven to ten days after you complete the application process.
Register your new token
After you have received your new token, please register it on our "Registering a Token" page after signing in to our English online banking.
Delete your old token
Please delete the expired token after registering a new one. You can delete your old token on our "Deleting a Registered Token" page after signing in to our English online banking.
Deleting a registered token
If you have two registered tokens, you can delete the registration of one token. You can complete the procedure via our "Deleting a Registered Token" page after signing in to our English online banking.
Resume use of a suspended token
If you wish to resume the use of a temporarily suspended token, please contact our English help desk.
- Notes on using One-time password token
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- Your token is for your use only and cannot be used by anyone else.
- The registered tokens cannot be transferred, pledged, or loaned to a third party.
- You can only use the token that was sent to you by Sony Bank.
- Please do not disclose the serial number of your token or one-time password to a third party under any circumstance.
- Please do not put your account number, sign-in password, cash card PIN, or other information on your token.
- Keep your token in a safe place.
- If you wish to reissue the token, we will charge you the prescribed issuance fee.
- The token is powered by a built-in lithium battery. However, you can still discard it in noncombustible waste (please check your local government instructions).
- The token built-in battery cannot be charged or replaced. Please do not disassemble the token. It cannot be used once disassembled.
- Please do not leave your token in places where it will be exposed to high temperatures, such as near a fire, near a heating equipment, in direct sunlight, in a car, etc.
- Please keep the token out of the reach of children.
- Pease do not store your token in a humid or dusty environment (store in an environment between 10℃ and 30℃ and humidity of up to 85%).