Notification

[Important Notice] Notification of System Maintenance From July 13, 2024 (Sat) 12:00 AM to July 16, 2024 (Tue) 5:00 AM JST

May 16, 2024
Sony Bank Inc.

Sony Bank will conduct system maintenance as part of our efforts to improve our services. To ensure safe and reliable system maintenance, various services will be suspended during the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

System maintenance period
July 13, 2024 (Sat) 12:00 AM to July 16, 2024 (Tue) 5:00 AM JST
Services to be suspended
In principle, all services such as ATMs, the Open Account app, online banking, and website browsing will be suspended.
Some services such as Sony Bank WALLET will be available. Please refer to "Notes on individual products and services" for details.
Our requests to customers
Please make sure to make deposits and withdrawals at ATMs or by fund transfers prior to the service is suspended. Please allow sufficient time to complete your transaction, since it may not be possible to complete the transaction prior to service suspension due to magnetic card defects or incorrect passwords.
In addition, some services will be suspended prior to the system maintenance period. Please refer to the Notes on individual products and services for details.

Notes on individual products and services

Account opening

From July 11, 2024 (Thu) 2:00 PM to July 16, 2024 (Tue) 5:00 AM JST, we will not be accepting applications to open an account through our Open Account app.

Card replacement

From July 11, 2024 (Thu) 5:00 PM to July 16, 2024 (Tue) 5:00 AM JST, card replacement requests will be suspended.

Fund transfer

The following are the suspension periods for fund transfers between other banks and Sony Bank.

  • Fund transfers from Sony Bank to other banks
    Immediate fund transfers: Approximately from July 12, 2024 (Fri) 3:00 PM to July 16 (Tue) 5:00 AM JST.
    Scheduled fund transfers：Approximately from July 12, 2024 (Fri) 11:59 PM to July 16, 2024 (Tue) 5:00 AM JST.
  • Fund transfers between Sony Bank accounts
    Approximately from July 12, 2024 (Fri) 11:59 PM to July 16, 2024 (Tue) 5:00 AM JST.
    Fund transfers scheduled for a specific date during the system maintenance period will be deposited on the specified date, so please confirm after the service resumes.
  • Fund transfers from other banks to Sony Bank
    Approximately from July 12, 2024 (Fri) 3:00 PM to July 16 (Tue) 5:00 AM JST.

ATM

The service will be unavailable from July 12, 2024 (Fri) 11:50 PM to July 16, 2024 (Tue) 5:00 AM JST.

Sony Bank WALLET

You can use your Sony Bank WALLET (cash card with Visa Debit functionality) for shopping during the system maintenance period. However, the transaction is handled differently than usual.

  • You can only use your Sony Bank WALLET up to your account balance as of 11:59 PM on July 12, 2024 (Fri) JST.
  • Visa Debit PIN inquiry is not available. Please make inquiry in advance.
  • Visa Debit transaction history inquiry is not available.
  • Visa Debit usage limit settings are not available.
  • Email notifications of your card usage will not be sent every time. Instead, email notifications will be sent all at once after the system maintenance period ends. Please note that the order of the transactions and the order of email delivery may differ. If the card usage is not available, an email notification will be sent each time as usual.
  • Please note that the date of withdrawal from your account may differ from the date of the transaction during the system maintenance period.

Inquiries

During the system maintenance period, our services will be closed as follows.

English help desk

July 12, 2024 (Fri) 5:30 PM to July 16, 2024 (Tue) 9:00 AM JST
Please contact us before July 12, 2024 (Fri) 5:30 PM if you have an inquiry.

During the system maintenance period, we will continue to accept telephone inquiries regarding lost or stolen cards, tokens, etc., or unauthorized use. The telephone numbers and other details will be provided when you access our website during the system maintenance period.

FAQ

#1: The date and time of my debit card transaction during the system maintenance period do not match the date in my transaction history.
A: Due to system maintenance from July 13, 2024 (Sat) through July 16, 2024 (Tue), the date and time of your debit card transaction may differ from the date and time of your transaction in your transaction history.

#2: I received the Sony Bank WALLET usage email notifications all at once on July 16, 2024 (Tue).
A: Due to system maintenance from July 13, 2024 (Sat) through July 16, 2024 (Tue), email notifications of your transactions will be delivered all at once on July 16, 2024 (Tue). Please also note that the order of the transactions and the order of email delivery may differ.

Future schedules for system maintenance

We plan to perform similar system maintenance in the future. We will notify you on our website or by email.

  • September 14, 2024 (Sat) 12:00 AM to September 17, 2024 (Tue) 5:00 AM JST
  • November 2, 2024 (Sat) 12:00 AM to November 5, 2024 (Tue) 5:00 AM JST
  • January 11, 2025 (Sat) 12:00 AM to January 14, 2025 (Tue) 5:00 AM JST
  • May 3, 2025 (Sat) 12:00 AM to May 6, 2025 (Tue) 5:00 AM JST