Notification

Implementation of an AI Translation System on Sony Bank Website and Discontinuation of Sony Bank English online banking

January 19, 2026
Sony Bank Inc.

Please be advised that Sony Bank will implement an AI translation system on its website, effective in late March, and will discontinue its English online banking.
The detailed schedule will be announced as soon as it is finalized.

Implementation of an AI Translation System on Sony Bank Website

In order to provide up-to-date information in English and meet the diverse needs of our customers, we will implement an AI translation system on the Sony Bank website in late March 2026.
(Service details are subject to change. We will provide updated information for any changes.)

Products and services available for AI translation
  • Sony Bank WALLET
  • Yen savings account
  • Yen time deposit
  • Fund transfer (including Automatic bill payment, Automated deposit service, Automated fund transfer service)
  • Foreign currency savings account
  • Foreign currency time deposit
  • Foreign currency remittances
  • Time deposit in Yen and foreign currency combined
  • ANA mileage Foreign currency time deposit
  • Settings

All other products and services will be provided in Japanese only.

Notes
  • The following contents are not available for AI translation.
    • Files other than HTML（e.g. PDF files, images, videos, etc.）
    • Emails and postal mail sent to customers from Sony Bank
    • Apps provided by Sony Bank (e.g. Sony Bank app, Sony Bank WALLET app, etc.)
  • The descriptions of our contents and services shall be based on the original Japanese-language text. Translated pages are provided for your reference only.
For inquiries in English

You can contact our English help desk via chat or email for support.

  • We do not accept inquiries in English via telephone.
  • For inquiries regarding a card lost, stolen, or unauthorized use outside of English help desk business hours, please contact us by telephone.

English support is only available for certain products and services.

Products and services available for inquiries via English help desk
  • Open account (via postal mail)
  • Sony Bank WALLET
  • Yen savings account
  • Fund transfer (excluding Automatic bill payment, Automated deposit service, Automated fund transfer service）
  • Foreign currency savings account
  • Foreign currency remittances
  • Settings (excluding apps provided by Sony Bank)
  • Lost or stolen cards and unauthorized use

Discontinuation of Sony Bank English online banking

Due to the implementation of the AI translation system to Sony Bank website, we will discontinue our English online banking, effective in late March 2026.
All Sony Bank account holders are able to continue using their current Sony Bank accounts for transactions without taking any additional specific procedures.

All the current English pages of the Sony Bank website will be discontinued. If you have added the current English website URLs to your Favorites or Bookmarks bar, please update them with the new URL after the implementation of the AI translation system.

To customers who opened their accounts via Sony Bank English Open Account App
Regarding emails and postal mail sent from Sony Bank

Emails and postal mail regarding products and services available via our English online banking are currently provided in English. After the implementation of the AI translation system, all these communications will be provided in Japanese only (with some exceptions).
Emails are currently sent to customers from Sony Bank only related to English online banking products and services. However, after the implementation of the AI translation system, this will no longer be the case. There will be no limitations, therefore the volume of emails received will increase.
If you do not wish to receive emails, please update your settings via “Notification Settings”.

Notification Settings

Regarding inquiries in English
Inquiries in English will remain available via chat or email at our English help desk. Please note that the English support is limited to certain products and services.

Sony Bank will continue to enhance its services to meet the needs of globalization.