English help desk
Contact Information and Business Hours
Lost or stolen cards and unauthorized use
If your card has been lost or stolen, or if your card has been used without your authorization outside of the online live chat business hours, please call us using one of the following numbers.
The call will start with an automated voice message in Japanese. After the automated voice message is finished, a Japanese operator will join the call. Please tell the operator that you would like to make an inquiry in English, and an English-speaking interpreter will join the call.
- Toll-free (mobile phone compatible)
- 0120-365-738
- 03-6731-1340 (Charged)
-
Business hours
Weekdays: 17:30 - 9:00 (next morning)
Sat, Sun, Bank holidays: 17:00 - 9:00 (next morning)
Dec. 31 to Jan. 3: 0:00 - 24:00
Customers who wish to make inquiries about any topic in Japanese can contact our Japanese language Customer Center by phone.
Customer Center (Links to our Japanese language website)
Inquiries for the "Confirmation of Purpose of Transaction"
Sony Bank Customer Information Reception Desk (available in Japanese language only)
- Toll-free
- 0120-156-114
- 045-348-1251 (Charged)
Business hours
9:00 - 17:00 (excluding Saturdays, Sundays, and holidays)
Please note that our English help desk does not accept inquiries regarding this subject.