The Contact Point for the Customer Complaints and Inquiries

For complaints inquiries from the customers to Sony Bank, the English help desk can be contacted, and External Complaints and Inquiries Desk can be used.

The Customer Complaints and Inquiries Desk

English help desk

English help desk

Please contact us via "Start a chat" on the website.
Business hours
Weekdays 9:00 a.m. to 5:30 p.m.
Weekends and holidays 9:00 a.m. to 5:00 p.m. (Closed from Dec. 31 to Jan. 3)

External Complaints and Inquiries Desk

If a problem cannot be solved solely by Sony Bank and the customers, the following organizations provide advice to the customers and serve as an external organization to solve the problem by entering a relationship with the bank.

Overall Banking Transactions

Japanese Bankers Association (“JBA”) Customer Relations Center

Telephone number: 0570-017109 or 03-5252-3772
Customer Relations Center opening hours:
9:00 a.m. to 5:00 p.m. Monday thru Friday (excluding National holidays and Bank holidays)

The JBA Customer Relations Center is operated by the Japanese Bankers Association as a contact point for receiving various inquiries about banks also receiving opinions and complaints about banks.
Consultations and inquiries are free of charge.

Japanese Bankers Association is a designated dispute resolution organization under the Banking Law (designated ADR organization) contracted by Sony Bank.

Alternative Dispute Resolution System (Financial ADR System) in the Financial Sector

The Alternative Dispute Resolution (Alternative Dispute Resolution) System is a system to resolve problems between financial institutions and users through methods other than court proceedings.