Confirmation of Period of Stay (Expiration Date) and Status of Residence
Sony Bank verifies the residency details of all customers using English online banking.
- Customers who apply for a new account:
- Based on the residence card you submit via Open Account app, we will verify details such as your period of stay (date of expiration), status of residence and period of validity of the card itself.
- Customers who already have an account:
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- Depending on the nature and circumstances of a given transaction, we will verify details such as your period of stay (date of expiration), status of residence and period of validity of the card itself.
- Every time you extend your period of stay (date of expiration) or change your status of residence, you are required to present your new residence card (copy) upon each renewal for our verification.
Procedures for Verification of Residency
We will send you a postal mail notifying you of the expiration of your residence card which you have submitted to Sony Bank. Please download the "Identity Verification Document Return Form" via the "Download Request Form" page and submit a photocopy (both front and back) of your new residence card.
If you are a naturalized Japanese citizen, please submit one of the following:
- Certificate of Residence (Original copy)
- Certified copy of Family Register (Original copy)
- Note
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- In accordance with SONY BANK GENERAL TERMS AND CONDITIONS, please note that all or some transactions may be restricted, if you fail to submit the required documents or contact us before the expiration of your residence card which you have submitted to us.
- You are required to submit a copy of your new residence card every time your period of stay expires. Previously submitted residence cards will not be accepted.
Need help?
- If you plan to return to your home country or are no longer residing in Japan
- An application for opening an account can be made only by individuals residing in Japan. If you are an account holder and plan to leave Japan permanently, you are required to cancel your Sony Bank account after signing in to our English online banking.
- If you have changed your address or name
- Please update your registered address via the "Updating Customer Information" page after signing in to our English online banking. If you change your name, you are also required to enter the necessary information on the "Change of Personal Details Form" which will be sent to you from Sony Bank, and send it to us along with the photocopy of your new Residence card.
- If you are unable to submit your identity verification documents by the submission due date
- If you have difficulty preparing your identity verification documents, please contact our English help desk before the expiration of your residence card. Please note that all or some transactions may be restricted if you fail to contact us by the specified due date.