Sony Bank WALLET

Debit Card Expiration Date & Issuance of Replacement Card

Important Matters Concerning Foreign Currency Deposits

Sony Bank WALLET (a cash card with Visa Debit functionality) has an expiration date.
  • The expiration date (month/year) appears on your card.
  • You can use your card's Visa Debit function until the last day of the month in which your card is scheduled to expire.
  • A replacement card with a new expiration date will be sent to you under your registered name and address with Sony Bank, by simplified registered mail (non-forwardable) from the month prior to the expiration date.
  • In issuing the replacement card, the card design and PIN cannot be changed.

  • Sony Bank will send you notification emails three months and two months prior to your card's expiration date.
  • If you need to update your registered customer information, please ensure you update the information no later than the end of the month two months prior to the expiration date (renewal determination date).
    Please note that your replacement card cannot be forwarded to a different address even if you have submitted a Change of Address Notice to the post office.
  • You can use your replacement card as soon as you receive it. When using it at an ATM, you will no longer be able to use your old card's cash card function. You will only be able to use your replacement card.
Conditions for the issuance of replacement cards
A replacement card of Sony Bank WALLET will only be issued to those customers who have used their card’s Visa Debit function at least once within the last three years as of the renewal determination date.
If you have not used your card's Visa Debit function within the last three years as of the renewal determination date, Sony Bank will send you a regular cash card without issuing you a replacement card of Sony Bank WALLET. When using your new cash card at an ATM, you will no longer be able to use your old Sony Bank WALLET's cash card function. Please dispose of your old card after cutting it up.
Important notes for customers who have changed their names
Depending on where you are in the name change process as of the end of the month two months prior to the expiration date (due date for updating customer information), a replacement card in your new name will automatically be sent out at the following times (no action is required on the part of the customer).
If name change procedures have been completed as of the above due date, your replacement card will be sent out one month prior to the expiration date of your current card (same as for regular replacement cards).
If name change procedures have not been completed as of the above due date due to the required documentation not being returned to us, your replacement card will be sent out once name change procedures have been completed.
After receiving your replacement card
FAQProcedures required after receiving a replacement card